Privacy policy

Who we are

This website is operated by Floors Galore Ltd (registered in England and Wales as FLOORS GALORE LTD, company number 17160762). Registered office: 3 Quorn Grange Mews, Wood Lane, Quorn, Loughborough, England, LE12 8HU. You can verify our registration at Companies House.

We trade as Floors Galore and supply and fit flooring across Leicestershire and surrounding areas. You can reach us at info@thefloorsgalore.co.uk or 01509 351134.

Information we collect

When you use our contact form, email us, call or message us (including WhatsApp), we may process your name, phone number, email address, postcode, details about your project and any other information you choose to provide. We use this to respond to your enquiry, arrange visits and provide quotes.

Lawful basis

We process personal data to take steps at your request before entering a contract, to perform our services where you become a customer, and where necessary for our legitimate interests in running our business (for example, record-keeping and quality of service), provided these are not overridden by your rights.

Retention

We keep enquiry and customer records only as long as needed for the purposes above, including any legal, accounting or warranty requirements, then delete or anonymise them securely.

Your rights

Under UK data protection law you may have rights including access, rectification, erasure, restriction of processing, objection and data portability. To exercise these, contact us using the details above. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies and similar technologies

When you accept our cookie notice, we store your choice in your browser’s local storage (not a third-party cookie) so we don’t show the banner again on future visits. You can clear this at any time through your browser settings.

This marketing site is designed to work with minimal tracking. If you accept our cookie notice, we load a small privacy-focused analytics script from Dotwall Stats (dotwallstats.co.uk) so we can see aggregate traffic (for example popular pages). That script does not run unless you click Accept on the banner. We do not use it for personalised advertising.

If we add further analytics or non-essential cookies, we will update this policy and, where required, obtain your consent before they run.